FAQ
Questions, answered
Is the diagnosis really free?
Yes. Checking your phone is free — at our shop or during a doorstep visit. You only pay if you approve a repair.
When do I pay?
Only after the repair is done and you have checked that your phone works. We accept cash, UPI and cards.
Do you come to my home or office?
Yes — within about 20 km of Padmarao Nagar, 10 AM – 8 PM. Screen, battery, tempered glass and similar repairs are done at your doorstep. Complex repairs like motherboard or water damage are done at our shop, and we can pick up and drop your phone.
How long does a repair take?
Most screen and battery repairs take 30–45 minutes when the part is in stock. Board-level and water-damage repairs take longer — we tell you the time before we start.
What is the difference between Compatible, Premium and Original?
Compatible is a good-quality aftermarket part and the best value — many phones also have a Universal grade (lowest price) and a Compatible HD grade (sharper picture). Premium is an OLED part with near-original colours and brightness, also available pre-fitted on a new frame for some phones. Original is a genuine-grade part, where available, and gets the longest warranty. You choose — and we confirm the price and warranty before we start.
What warranty do I get?
Original parts: 3 months. Compatible and Premium parts: 1 month. Batteries: 6 months for original, 3 months for compatible. The exact warranty is written on your job card before you pay.
What does the warranty not cover?
New physical damage after the repair, a cracked screen or back, water or liquid damage, drops or misuse, the phone being opened by another technician, software tampering, and problems not related to the part we replaced.
Is my data safe?
We never need your passwords or OTPs. We only ask for your screen passcode if it is needed to test the phone — you enter it, and it is used only for testing. Please back up your data before any repair.
Can I get a same-day repair?
Usually, yes. Book a doorstep repair before 6 PM for same-day service, depending on technician and part availability.
How do I track my repair?
Every repair gets a Phone Revive Job ID like PR-261004-001. Enter it with the last 4 digits of your phone number on the Track page. We also send you updates on WhatsApp.
Which phones do you repair?
Apple, Samsung, OnePlus, Xiaomi & Redmi, Poco, Realme, Vivo, iQOO, OPPO, Motorola, Nothing and Google Pixel — and other phones depending on part availability.
Are you an authorised service centre?
No. Phone Revive is an independent repair service and is not affiliated with any phone brand. If your phone is still under the manufacturer's warranty, check with the brand first.
What if my phone can't be repaired?
You are not charged for a repair that wasn't done. If any advance was paid, it is refunded.
How does the HOME10 offer work?
Use code HOME10 when you book a doorstep repair to get 10% off eligible repairs.
Still have a question?
Message us on WhatsApp — send a photo and your phone model for a quick answer.